Twilio adds new error codes for 10DLC campaign rejections
Code that parses rejection reasons may need an update.
ProviderTwilioIn effect
Twilio rejects campaigns without privacy policy and terms URLs
API registrations without both URLs fail review.
Published , updated
- What changed
- New A2P 10DLC campaigns sent through the Twilio Messaging API must include PrivacyPolicyUrl and TermsAndConditionsUrl. Existing campaigns are not affected.
- Who is affected
- Platforms that register campaigns through the Twilio API.
- When
- Effective . Announced .
- What to do
- Add both fields to your campaign registration request. Both URLs must be public.
From 30 June 2026, a new A2P 10DLC campaign registration through the Twilio Messaging API must include two fields: PrivacyPolicyUrl and TermsAndConditionsUrl. A request without them is rejected. Both must be public URLs.
Campaigns registered before 30 June are not affected.
An ISV that registers campaigns for its customers must now collect both URLs during onboarding. Since 15 September the same pages are also required for toll-free verification.
Related
Twilio sends emails when a 10DLC campaign is approved or rejected
ISVs get the emails for all their subaccounts.
Twilio rejection codes now name the exact 10DLC campaign problem
A rejected campaign tells you what to fix.
