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A query is a single piece of content that you send to the API for analysis. It can be a chat message, email, document, tweet, or any other type of text.

Custom models are models that you train to your specific needs. If our default models do not fit your needs, you can train a custom model that performs better for your use case.

Custom models need examples of your given use case. You can upload examples as a CSV or Excel file, or you can use our web interface to create and label examples. We recommend a minimum of 100 examples per label, but you can start smaller and add more examples as you go to continuously improve your model.

If our default plans do not fit your needs, you can request a custom plan that fits your needs better. Alternatively, you can opt in to pay-as-you-go pricing and pay for additional queries.

If your plan has a soft limit, you can go over it slightly without any interruptions. However, if you exhaust your limit and your plan doesn’t include a soft limit, your API access will be blocked until the next billing cycle. To avoid this, you can opt in for pay-as-you-go pricing to pay for additional queries. Another option is to upgrade or request a custom plan that fits your usage needs better.

Yes, when discussing a custom plan we can offer discounts depending on your which model you need and the type of queries you send.

You can sign up for a free trial and get 100 queries for free. You can use these queries to test out the API and see if it fits your needs.