Support

How can we help?
Chat, open a ticket or read the docs.

Chats and tickets reach the same team. Pick whichever suits your question.

Chat with usAsk a quick question and talk it through with the team, right here on the page.Start a chatOpen a ticketDescribe the issue in detail and we reply by email. Best for bugs, billing and anything with request IDs.Write a ticketRead the docsGuides, the API reference and SDK examples for building with Moderation API.Open the docs

Open a ticket

Tell us what is going on. We reply by email.

Topic
Urgency

Replies go to the email you enter.

FAQ

Frequently asked questions

Quick answers before you get in touch.

Should I start a chat or open a ticket?

Chat suits quick questions. Open a ticket when the issue needs detail, such as request IDs, payloads or steps to reproduce, or when you would rather get the answer by email. Both reach the same team.

Where do replies to my ticket go?

To the email address on the ticket. Reply to that email to add details, and your reply joins the same conversation.

Can I see the tickets I opened?

Yes. Sign in with your Moderation API account and this page lists your open and resolved conversations with us, from tickets, chat and email. You also skip the name and email fields.

The API returns errors. Is it down?

Check the status page first. If it shows no incident, open a ticket with the request ID and the time of the failed request.

Where do I change my plan or download invoices?

In the dashboard, under Settings → Billing. For anything you cannot do there, open a ticket with the topic Billing.