Ticket Analysis
for Zendesk

Incorporating a moderation tool enhances your Zendesk experience by providing effective spam filtering, sentiment analysis, and ticket tagging. This allows you to focus on improving customer experience, rather than sorting through tickets manually.

Moderation API can identify and flag various types of unwanted content, including spam, personally identifiable data, toxic comments, and more. The service also analyzes sentiment and auto-categorizes tickets, providing you with insightful data to enhance your customer support.

Our integration sends your Zendesk ticket content to the Moderation API for analysis. Based on your configured settings, the service will then analyze sentiment, tag tickets, and filter out unwanted content, ensuring only relevant tickets are presented to your team.

The Moderation API offers a free trial for initial usage. Afterward, to continue leveraging the full suite of features, you will need to opt for a paid plan. For detailed pricing information, please refer to our pricing page.

No. The integration with Zendesk is designed to be user-friendly. You can set it up and customize it according to your filtering needs without the need for any coding skills.

Firstly, sign up for a free account on Moderation API. Then, simply integrate the service with your Zendesk platform and configure the settings according to your needs. It’s that simple to get started!