INTEGRATION

Ticket Analysis
for Zendesk

Elevate your Zendesk experience with our AI-powered Moderation API. Detect sentiment, categorize issues automatically, and remove spam to create a seamless support service.

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Trusted by Zendesk users worldwide

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Automate your Zendesk Support Today

Protect your Zendesk from spam and irrelevant tickets. Let our advanced Moderation API analyze sentiment, categorize tickets, and remove unwanted content, allowing you to focus on enhancing customer satisfaction.

HOW IT WORKS

AI text analysis for Zendesk that just works!

Our AI models are unmatched in the industry, offering a level of accuracy akin to human moderators. Save time from manual moderation and ticket organization with our seamless Zendesk integration.

1 Sign up for free on Moderation API

2 Integrate with your Zendesk platform

3 Configure the moderation settings to suit your needs

English
Spam Score: 93%
Sentiment: Neutural
Toxicity Score: 93%
Spanish
User Reputation: 67%
Sentiment: Positive
Complete Toolkit

DiscoverDiscover Powerful Features

Powered by AIUnderstands complex context and intentions, not just keywords.

AnalyticsGet important insights about your content and users.

Human-in-the-loopReview automated decisions and improve the AI.

Train Custom ModelsTailor models to your specific use case, and get unparalleled accuracy.

Real-time AnalysisPrevent harmful content before it reaches your users.

200+ languagesWe support all major languages for content moderation.

Combat Bad BehaviorPrevent spam, discrimination, and toxicity - we detect it all.

Easy IntegrationIntegrate with your existing platform in minutes. No coding required.

Detect DataExtract or hide data like emails, names, and numbers from text.

Reviews & examples

Hundreds of companies
already use Moderation API

Prevent platform circumvention

"Using Moderation API we've trained a model that analyses our user chats and prevents sharing of contact information or social media handles - it instantly increased our transaction volume."

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ChristopherCueup

Rank inbound leads

"From our previous clients we could train a model that ranks our inbound leads based on their likelihood to convert. Now we can use this as a filter in our CRM."

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WiraStorageAI

Ensure child safety

"We started using the pre-built models for our search input, and as we gathered more data we were able to train a custom model that picks up on more subtle variations of the same intents."

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TinaSafeSearch

Frequently asked questions

Answers to common questions about our Moderation service for Zendesk.

Why use a moderation tool with Zendesk?

Incorporating a moderation tool enhances your Zendesk experience by providing effective spam filtering, sentiment analysis, and ticket tagging. This allows you to focus on improving customer experience, rather than sorting through tickets manually.

What capabilities does the API offer?

Moderation API can identify and flag various types of unwanted content, including spam, personally identifiable data, toxic comments, and more. The service also analyzes sentiment and auto-categorizes tickets, providing you with insightful data to enhance your customer support.

How does the Zendesk integration work?

Our integration sends your Zendesk ticket content to the Moderation API for analysis. Based on your configured settings, the service will then analyze sentiment, tag tickets, and filter out unwanted content, ensuring only relevant tickets are presented to your team.

What does it cost?

The Moderation API offers a free trial for initial usage. Afterward, to continue leveraging the full suite of features, you will need to opt for a paid plan. For detailed pricing information, please refer to our pricing page.

Is technical knowledge required for setup?

No. The integration with Zendesk is designed to be user-friendly. You can set it up and customize it according to your filtering needs without the need for any coding skills.

How do I integrate the API?

Firstly, sign up for a free account on Moderation API. Then, simply integrate the service with your Zendesk platform and configure the settings according to your needs. It’s that simple to get started!

Ready to automate your Zendesk support?Get started for free now.