AI text analysis for Zendesk that just works!
Our AI models are unmatched in the industry, offering a level of accuracy akin to human moderators. Save time from manual moderation and ticket organization with our seamless Zendesk integration.
Create your account
Sign up for free on Moderation API — no credit card required.
Connect Zendesk
Integrate the API with your Zendesk platform in just a few clicks.
Let AI take over
Configure your moderation settings and let AI categorize tickets automatically.
Your rules,
enforced by AI.
Powerful detection from day one.
Then fine-tune with your own rules and data.
Write your guidelines.
Describe what you want moderated the way you'd tell a new hire. Our models apply your rules with explanation and confidence — no prompt engineering required.
Hey, you seem really cool. Want to continue this on WhatsApp? My number is +1 555...
Use 20+ battle-tested models.
Drop in production-ready detection trained on billions of labels.
Moderate any data type.
Build custom logic.
Build if/then rules that combine user signals, content scores, and trust levels into instant actions.
120+ languages, one API.
Conversation intelligence.
Conversation history is considered with every decision - so the same sentence isn't treated the same way in every situation.
Protect your Zendesk from spam and irrelevant tickets. Let our advanced Moderation API analyze sentiment, categorize tickets, and remove unwanted content, allowing you to focus on enhancing customer satisfaction.
Frequently asked questions
Answers to common questions about our Moderation service for Zendesk.
Why use a moderation tool with Zendesk?
Incorporating a moderation tool enhances your Zendesk experience by providing effective spam filtering, sentiment analysis, and ticket tagging. This allows you to focus on improving customer experience, rather than sorting through tickets manually.
What capabilities does the API offer?
Moderation API can identify and flag various types of unwanted content, including spam, personally identifiable data, toxic comments, and more. The service also analyzes sentiment and auto-categorizes tickets, providing you with insightful data to enhance your customer support.
How does the Zendesk integration work?
Our integration sends your Zendesk ticket content to the Moderation API for analysis. Based on your configured settings, the service will then analyze sentiment, tag tickets, and filter out unwanted content, ensuring only relevant tickets are presented to your team.
What does it cost?
The Moderation API offers a free trial for initial usage. Afterward, to continue leveraging the full suite of features, you will need to opt for a paid plan. For detailed pricing information, please refer to our pricing page.
Is technical knowledge required for setup?
No. The integration with Zendesk is designed to be user-friendly. You can set it up and customize it according to your filtering needs without the need for any coding skills.
How do I integrate the API?
Firstly, sign up for a free account on Moderation API. Then, simply integrate the service with your Zendesk platform and configure the settings according to your needs. It’s that simple to get started!
